Cyberwall's Security Operations Centre is run 24/7 by experienced security analysts and enhanced by advanced AI to detect, investigate and respond to threats as they happen.
We don't just generate alerts. Our SOC acts quickly to validate, contain and eliminate threats before they can disrupt your systems or business.
Around-the-clock monitoring. Rapid response. Less risk for your IT team.
Tools generate alerts. A SOC team decides what they mean and what to do about it. That's the part most organizations can't staff on their own.
Your environment is watched every hour of every day, including nights, weekends and holidays: the hours most internal teams can't reasonably cover. Network traffic, endpoint telemetry, cloud audit logs and authentication/identity logs all feed into a single correlated view, so an analyst is looking at the whole picture, mapped against known attacker tactics and techniques, rather than one tool in isolation.
Most alerts aren't incidents. Our analysts apply behavioral and anomaly-detection analysis to filter the noise so what reaches you is the small fraction that actually needs a decision. Each alert is scored for severity, checked against baseline behavior for that user or host, and correlated with what else is happening in your environment before anyone gets paged, and the reasoning behind a dismissed alert is logged just like an escalated one.
Regular, plain language reporting on what's being watched, what's improved, and what's next, built for the conversation you have upward rather than a technical audience. Reports track detection-to-response timing (MTTD/MTTR), what was escalated, what was resolved at the SOC level, and where you stand against the previous period.
It takes a few steps to get a SOC team watching your environment. Here's what happens before, during and after go-live.
Onboarding starts with connecting to the log sources you already have: firewalls, endpoint agents, your identity provider (SAML/SSO and MFA events included), and whatever cloud platforms you run. We don't ask you to rip anything out first. The goal is log ingestion and visibility into what you've already deployed, plus an accurate asset inventory so nothing is watched by accident and nothing is missed.
Every environment has its own normal: which logins happen at 2 a.m. because of a legitimate night-shift process, which admin accounts are used weekly versus never. Analysts spend the early weeks profiling that baseline behavior with you, tuning detection thresholds against the MITRE ATT&CK framework's common techniques, agreeing on escalation contacts, and setting the rules that decide what actually reaches your phone versus what gets handled and logged.
Once live, reporting settles into a regular rhythm, monthly by default, with a direct line to the analyst team any time something changes in your environment: a new office, a new vendor, a departing employee with elevated access. A periodic review conversation covers what came in, what escalated, and what's changed since last time.
A SOC is often assumed to mean more dashboards and more noise. In practice it's the reverse: the SOC absorbs the noise so you don't have to look at it. It also doesn't replace the tools you already pay for, it watches and operates them, correlating alerts across every log source instead of asking you to check each one separately.
The SOC is the layer that makes every other control worth having: it's what actually correlates what your firewall, endpoint agents and identity platform are each reporting, so a signal from any one of them gets acted on instead of sitting in a log nobody ever reviews.
Security tools are good at generating signal. They're not good at judgment: knowing which alert is a false positive, which is a real threat mapped to a known attack technique, and which needs your attention right now. That judgment is what a real analyst actually sells. AI-assisted triage helps our analysts cut through the noise faster, but every alert that matters still gets a trained person's judgment before it reaches you.
A managed SOC is a Security Operations Centre run for you by an outside team of analysts. They watch your network, endpoint, cloud and sign-in activity around the clock, decide which alerts are real, and tell you what to do about them. You get the coverage of a 24/7 security team without hiring and staffing one.
A managed SOC is the always-on watching and judgement: monitoring, triage and reporting across your environment. Managed Detection and Response (MDR) adds hands-on action, investigating and containing confirmed threats. The two work best together, which is why many clients run them as one service.
No. Onboarding starts by connecting to the log sources you already run, such as firewalls, endpoint agents, your identity provider and your cloud platforms. We add visibility on top of what you have rather than asking you to rip anything out first.
The first two weeks are spent connecting your log sources and building an accurate asset inventory. The following weeks are spent learning what normal looks like in your environment, tuning detection, and agreeing who we call and when. From there it settles into a regular reporting rhythm, monthly by default.
Most alerts are not incidents. Each one is scored for severity, compared against normal behaviour for that user or device, and correlated with everything else happening in your environment. AI-assisted triage speeds this up, but a trained analyst reviews every alert that matters before it reaches you, and the reasoning behind a dismissed alert is logged just like an escalated one.
We follow the escalation path agreed with you during onboarding, so nobody is improvising at 3 a.m. Depending on your service, we contain the threat or bring in the incident response team, with a clear record of what was seen and what was done at each step.
You get regular, plain-language reporting on what was watched, what was found and what to do next, written for the conversation you have with your board. Monitoring records, triage decisions and reports are kept, which gives you documentation an auditor or insurer may ask for. Whether it satisfies a specific framework or policy requirement depends on that framework or policy.
Book a call to see exactly where your coverage gaps are today.